Logon

How do I log on to the site?

You logon by entering your Member Number and Password in the logon box on the homepage located on the top of the vietnamhookup.com homepage . If you are not a member of vietnamhookup.com yet, you must first register by clicking here .

I can't see the log on box, where is it?

The logon box is centrally located within the vietnamhookup.com logon page. If you still can't see it then please press "refresh" or "reload" at the top of your web browser.

Why can't I log on- it says " You entered the wrong password... "?

First ensure you have the correct member number and password by clicking on the " My Password ?" or " My Member No ?" links next to the logon box. If you have the correct details, then try another time and press refresh or reload at the top of your browser if you receive an error message. If you still can't logon, please forward a copy of the error message to and include your member number in the subject line of the email.



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Why can't I log on- it says " Your session has timed out.. ." or" You need to logon as a member.. ."?

You are receiving this error because the page has not loaded correctly, you have disabled cookies, your browser settings are incorrect or you are accessing the page through a proxy server.

If you are trying to access the home page through an embedded link at Hotmail, do not click on the link to logon. Instead do any of the following:

• Open a new web page and type https://vietnamhookup.com and then logon
• Click here to remove the Hotmail frame at the top of the browser window and then logon

If you still have problems, you need to change your PC settings as follows:

Step 1 - Refresh the web page: Logon and then when you receive the error message try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser.

Step 2 - Clear your cache: Go to the menu at the top of Internet Explorer then:

• Click 'Tools' then click Internet options,
  
  
  
  
• then under the heading of "Temporary Internet Files", click on delete files (It could take several minutes to do this).
• Next, under the heading of "History" click on 'Clear History'.

Step 3 - Check browser version: Ensure that you are using a version 4 or above browser. To check your browser version, click on 'Help' then 'About Internet explorer'. If you have an old browser version then you will need to download a newer version from http://www.microsoft.com/downloads/search.asp

Step 4 - Check cookies are enabled: Select the instructions for the correct browser as per below.

Version 4 & 5 Internet Explorer / AOL 4 & 5 - To check if cookies are enabled with Internet Explorer (Microsoft) go to 'Tools' then 'Internet Options' then 'Security' then 'custom level' then under the heading of cookies enable the headings that say "allow cookies that are stored on your computer" and "allow per session cookies".

Internet Explorer Version 6 / AOL 6 - To check if cookies are enabled with Internet Explorer 6 (Microsoft) go to 'Tools' then 'Internet Options' then 'Privacy'.

Then do any one of the following:

• Slide the privacy setting to medium.
• Click on'Advanced'. Next, click on "override automatic cookie handling", then click to accept "First Party Cookies". Next, check that you have selected 'always allow session cookies'.

Step 6 - Disable proxy server: Make sure you are not using a proxy server. To do this with Internet Explorer (Microsoft) go to 'Tools' then 'Internet Options' then 'connections' then 'Settings' then make sure the 'use a proxy server' box is unchecked.

Step 7: Re-start your PC and logon.

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I tried everything and still can't log on?

If the above suggestions do not fix the problem then try using Internet Explorer instead of Netscape, if it still does not fix the problem, then test your password and logon on a different PC in order to isolate the problem as being PC specific or browser specific.

If you have tried all of the above steps and have found that the problem is PC specific, then you can also try the following:

• Delete your cookies: (WARNING: many sites use cookies to remember your preferences etc, so we only recommend deleting cookies if you have isolated the problem as being PC specific and are on a shared computer or won't miss your cookies.) To delete your cookies with Internet Explorer go to 'Tools' then 'Internet Options' then under the heading of "Temporary Internet Files" select 'Delete Cookies'.

Contacting members / mail

How do I receive mail?

Any mail sent to you is deposited in your private VietnamHookup inbox. A reminder message (to tell you that you have mail) is also sent to your registered email account. For a more detailed description of your inbox and its features click here.

How do I read my mail?

To read your mail, logon to the vietnamhookup.com site, then select "Inbox" under the "My Mailbox" heading . This will call up all of the messages that you have received.




To read the message, click on the subject line of the email message. To find out more about the sender, click on their member number. For a more detailed description of your inbox and its features click here or on the image below.

Why can't I open my mail box?

If you have logged on and still can't open your Inbox, please try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser. If you still have problems, then you need to change your PC settings.

Why can't I see my mail box ?

If you have logged on and still can't open your Inbox, please try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser. If you still have problems, then you need to change your PC settings.

How do I reply to mail?

To reply to a message in your inbox, click on the message subject to read it, then click "Reply" from the menu above the message.

How do I send mail?

To send mail you need to logon first, then you can send e-mail by doing any of the following:

• Go to your vietnamhookup.com inbox, click on the subject line to read the message, then click reply.
• Find the profile of the person you want to write to then click on the "Send mail" link on their profile.
• Select "Send mail " from the member options, then enter the member number of the person that you are interested in.
• Click on "Compose" from your inbox menu.
• Click here for a graphical break down of your inbox.

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Why can't I see my messages in my sent mail?

In order to save a copy of your sent mail you need to tick the box which says "Save a copy in the Sent Folder" located next to the send button. If you don't click in this box, then your mail is sent but a copy is not saved.

How do I delete recieved messages?

To delete mail you need to logon first, then you can delete e-mail by doing any of the following:

• Go to your vietnamhookup.com inbox, click on the subject line to read the message, then click delete.
• Open your vietnamhookup.com inbox and then place a tick (check) in the checkbox next to the messages that you want to delete and then press delete.

How do I delete sent messages?

To delete mail you need to logon first, then you can delete e-mail by doing any of the following:

• Go to your vietnamhookup.com sentmail box, click on the subject line to read the message, then click delete.

• Open your vietnamhookup.com sentmail box and then place a tick (check) in the checkbox next to the messages that you want to delete and then press delete. To see this in detail click here.

Why am I still seeing my deleted mail?

This is occurring because you are still seeing an old web page. This is occurring because either your PC or ISP is caching old web pages. To fix this please do the following:

Step 1 - Refresh the web page: Logon and then when you receive the error message try pressing the 'refresh' button (Internet Explorer) or 'reload' button (Netscape Navigator) at the top of your browser.

Step 2 - Clear your cache: Go to the menu at the top of Internet Explorer then:

• Click 'Tools' then click Internet options, then under the heading of "Temporary Internet Files", click on delete files (It could take several minutes to to this).
• Next, under the heading of "History" click on 'Clear History'. Click here for graphical representation.

By doing this you will clear the cache in your browser completely, which should solve the problem. To see if it worked, try to logon again. Even if this fixes the problem, we recommend that you follow steps 3 through 7 below to avoid any repetition of this problem.

Step 3 - Set your browser settings: Ensure that your browser is set to automatically refresh content. To do this with Internet Explorer (Microsoft) go to 'Tools' then 'Internet Options' then 'General' then 'Settings' then make sure you set 'Check for newer versions of stored pages' to "Automatically" and press 'OK'.(Graphical representation)To do this with Netscape Navigator go to 'Edit' then 'Preferences' then 'Advanced' then 'Cache' then make sure that you set 'Document on cache is compared to document on network' to either "Once per session" or "Every time".

Step 4 - Disable proxy server: Make sure you are not using a proxy server. To do this with Internet Explorer (Microsoft) go to 'Tools' then 'Internet Options' then 'connections' then 'Settings' then make sure the 'use a proxy server' box is unchecked.

Step 5: Re-start your PC and logon.

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How do I remove someone from my block list?

To unblock someone, logon and then select "Blocklist" which is located under "Lists". To unblock all members, press "Check All", then "Delete". To unblock one or a few members, check the box located on the top left of the member summary, then click the delete button to remove those members from your block list.

I joined a few weeks ago, but I haven't received any mail?

Some members accidentally enter an incorrect e-mail address when they join. If you haven't received any mail you can test if you have entered the wrong e-mail address by sending a message to yourself. To do this go to your profile and send a message to yourself using your password. If you don't receive the message contact us and we can validate your e-mail address. Also, many email companies place a limit on the amount of messages that you can store in your email account (with Hotmail this is 250MB and with Yahoo its 1GB). If you have exceeded your storage limit then you will not receive any new messages from anyone who mails you. To rectify this you need to delete old messages from your Hotmail or Yahoo account.

Another possible reason you have not received any mail is because many email accounts have automatic Spam filters which can mistake our notifications for junk mail. If you have not received any mail, you should check to ensure your notifications are not going straight to your junk mail folder, and may need to adjust your preferences with your email account provider (eg. Hotmail, Yahoo).

How can I receive more mail from members?

The best way to receive more responses from your profile is to upgrade your membership to Gold Membership Level. This way you can send an unlimited amount of messages and are therefore sure to get more responses. Other suggestions are to add a photo to your profile, and add an informative description of yourself and the type of person that you are trying to meet.

I didn't receive a welcome message when I joined?

This is probably because you entered the wrong e-mail address when you joined. Contact us and we can validate your e-mail address.

Why do I keep getting advised that my email address is invalid?

There are 3 main reasons why this may occur.

• You entered an incorrect email address. To fix this check that your registered email address is correct by selecting "change email address" from the main member options.
• You have a junk mail filter and it is rejecting mail sent from our website. For example if you use Hotmail or Yahoo or many other email providers when you set your filter to high it will reject mail unless it id from a "safe address". To fix this please access your email and then add the following email addresses to your safe list [email protected] & [email protected] . Alternately you can change your junk mail settings to low.
• Your email service provider had a problem with their mail server and could not deliver your mail. To fix this use a more reliable email provider such as Hotmail or Yahoo.